Sunday, June 10, 2007

Paypal, You Did It Again!

This is a follow-up to my previous blog about Paypal's pathetic service.

I was able to log in eventually. However, since then, I received two warning email from Paypal, requesting me to accept their Policy Updates to prevent Account Limitation.

The first email is like this:
Dear ***,

PayPal's records indicate that you have not accepted the Product Disclosure Statement.

Failure to accept the Product Disclosure Statement within thirty days will result in access to your PayPal account being limited. If your account is limited, you will no longer be able to receive or send payments.

PayPal values you as a customer and does not want you to lose the valuable benefits of your account. Please visit the PayPal website to accept the Product Disclosure Statement. To do this, copy and paste the following URL into your browser: https://www.paypal.com. Then, log in to your account and click the New Policy Update link on your Account Overview page.

Thank you for using PayPal!
The PayPal Team

----------------------------------------------------------------

PayPal, an eBay company

Copyright © 1999-2007 PayPal, Inc. All rights reserved.

PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). Any general financial product advice provided in this site has not taken into account your objectives, financial situations or needs.
PayPal Email ID PP 878

I went to their website and visited their "Policy Updates" page after log in. However , I could not find any input methods to allow to indicate whether I would accept or decline the policies, as shown in the following screens (the top and the bottom of the page):

A few days ago, I received the final warning email from Paypal:
Dear ***,

Recently, we sent an email notice to remind you to accept the updated Product Disclosure Statement within thirty days to avoid restrictions being placed on your account.

You now have seven days to accept the policy. If your account is limited, you will be unable to send or receive money, but will be able to withdraw any remaining balances.

PayPal values you as a customer and does not want you to lose the valuable benefits of your account. Please visit the PayPal website to accept the Product Disclosure Statement. To do this, copy and paste the following URL into your browser: https://www.paypal.com. Then, log in to your account and click the New Policy Update link on your Account Overview page.


----------------------------------------------------------------

Thank you for using PayPal!
The PayPal Team

----------------------------------------------------------------

PayPal, an eBay company

Copyright © 1999-2007 PayPal, Inc. All rights reserved.

PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). Any general financial product advice provided in this site has not taken into account your objectives, financial situations or needs.
PayPal Email ID PP 879
I logged in to Paypal again and still couldn't find the "Accept" button or checkbox that I expected.

Today, I received the notification of limitation on my account:
Dear ***,

We regret to inform you that your account is now limited because you failed to accept one or more of the PayPal updated policies. Over the past month, we have contacted you by email twice asking you to accept the updated policies within 30 days to avoid account limitation.

Because your account is limited, you cannot send or receive money. Access the link below to learn how to withdraw any remaining balances from your account should you decline PayPal's updated policies.

Please visit the PayPal website to accept the policy updates and restore your account status. To do this, copy and paste the following URL into your browser: https://www.paypal.com. Then, log in to your account and click the New Policy Update link on your Account Overview page.

We encourage you to read the new User Agreement and Privacy Policy, as they contain important information about your PayPal account, your rights as a PayPal user, and the ways in which PayPal will use your personal information.

To view the Product Disclosure Agreement, please visit the PayPal website. To do this, copy and paste the following URL into your browser: https://www.paypal.com. Then, log in to your account and click the New Policy Update link on your Account Overview page.

Sincerely,
PayPal


-----------------------------------
Additional Information
-----------------------------------

Q. Why will my account be limited if I do not accept the policy updates within 30 days?

A. By agreeing to the terms of PayPal's updated policies, you are entering a binding, voluntary contract with PayPal. Therefore, if you decline the updated policies, we must assume that you no longer agree to abide by those rules, and your account will be limited. When your account is limited, you cannot send or receive money until you accept each policy update required. You will also have the right to withdraw any remaining balances if your account is limited.

Sincerely,
PayPal


----------------------------------------------------------------

PayPal, an eBay company

Copyright © 1999-2007 PayPal, Inc. All rights reserved.

PayPal Australia Pty Limited ABN 93 111 195 389 (AFSL 304962). Any general financial product advice provided in this site has not taken into account your objectives, financial situations or needs.
PayPal Email ID PP178

I logged in again and couldn't find out how I can accept the policies.

For God's sake, haven't they ever tested their website to make sure a user can accept their policies?

So so so pathetic... And I really don't want to have any business with them any more. Unfortunately, I have to... Yahoo!'s Flickr only accepts Paypal payments... But I'll try to stay away from Paypal as possible as I can. I just don't trust them: if they can't even make their website decently functioning, how can I trust them to abide by privacy laws or safeguard credit card information...

3 comments:

Anonymous said...

hey hey the same thing happend to me and i was googling it and came across your blog. did you ever figure out how to correct it ie get a funcitonal paypal account again?

Alex said...

No, I did not. I just gave up.

Anonymous said...

so you just left it? it wont even let me close the bloody account...